Shipping Policy

At Phytoca USA we ship within the United States via trusted carriers. The following policy outlines our processing times, delivery estimates and shipping fees.

Processing Time

Orders are processed Monday to Friday from 10:00 am to 6:00 pm (EST), excluding holidays. Most orders are processed within 1–2 business days after payment confirmation. You will receive an email with tracking information once your order ships.

Delivery Times

• Standard Shipping (USA): 3–7 business days after processing.
• Expedited Shipping (USA): 2–3 business days after processing.
• Express Shipping (USA): 1–2 business days after processing.

Delivery times are estimates provided by the carrier and may be affected by weather, holidays or carrier delays. Phytoca USA is not responsible for delays once the package has been handed over to the carrier.

Shipping Costs

Shipping fees are calculated at checkout based on order weight, destination and selected service. Promotional free shipping offers, when available, apply only to standard shipping within the continental United States.

Order Tracking

Once your order ships you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update in the carrier's system.

Undeliverable or Lost Packages

Please make sure your shipping address is complete and accurate before placing your order. Packages returned to us as undeliverable due to an incorrect address may incur a re-shipping fee. If your package is lost in transit, contact Customer Support so we can open a claim with the carrier.

International Shipping

For international orders or wholesale shipments, please contact our team at info@phytoca.com for a custom quote and delivery estimate.

Questions

For any questions about your shipment, contact Customer Support at info@phytoca.com or through our Contact page.