Legal
Returns and Exchanges Policy
Last updated: June 2026
If you are not completely satisfied with your purchase or gift for any reason, please review our return, refund, and exchange policies below. Products must be returned in new, unaltered and unused condition. All returns are subject to validation and approval at Phytoca USA discretion.
We accept returns for exchange or refund 30 calendar days after delivery of the product
At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Must not be a sale item
- Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description
Damaged or incorrectly shipped items
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately by phone or email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund. However, if the return was not a result of our error, we are not able to refund your original shipping charges.
How to return or exchange a product
An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
If you return a product within 30 days of the delivery date, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of a Phytoca USA Gift Card.
Return address
Please address the return package to:
PHYTOCA USA
2355 Nw 70Th Ave Unit D-07
Miami, FL 33122
Frequently Asked Questions
What condition must items be in to be returned?
Products must be in new, unaltered and unused condition — no signs of wear or damage, and not a final sale item.
How long do I have to request a return or exchange?
We accept returns for exchange or refund within 30 calendar days after delivery. After 30 days we may, at our discretion, offer an exchange or store credit only.
Will my original shipping charges be refunded?
Original shipping charges are non-refundable unless the package was incorrectly shipped or you received defective merchandise.
Who pays for return shipping?
The customer is responsible for return shipping costs, except when the item arrived damaged or was shipped in error by Phytoca USA.
When will I receive my refund?
Once we receive and validate your return, refunds are issued to your original payment method within 5–10 business days. Gift Card payments are refunded as a Phytoca USA Gift Card.
How do I track the status of my return?
After you submit the form below you will receive a confirmation by email with a reference number. You can reply to that email any time for an updated status.
Customer Support
Hours: Monday to Friday, 10:00 am – 6:00 pm (EST).